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Tips for maximizing AI performance
Common issues and solutions
For developers and integrations
Quick tour of the Kestrel VoiceOps dashboard
Watch the AI handle real customer calls
Step-by-step guide to getting started
Managing contacts and leads effectively
Follow our interactive onboarding wizard. It takes just 5 minutes to configure your company info, choose a plan, and set up call forwarding. Our team will have you live in 48 hours.
Our team will: 1) Set up your Twilio phone number, 2) Configure your AI agent with industry-specific knowledge, 3) Test the system thoroughly, 4) Train your team on the dashboard.
The AI is trained to detect emergency keywords (gas leak, no heat, etc.) and immediately transfers to your emergency phone number. It also logs these as high-priority in your dashboard.
Yes! Go to Settings > AI Personality to customize greetings, tone, and responses. You can also add custom scripts for specific scenarios.
Our AI responds in under 200ms - 10x faster than competitors. This creates natural, human-like conversations without awkward pauses.
Go to Settings > Integrations > Twilio. Enter your Account SID and Auth Token. We'll verify the connection and show your available phone numbers.
Yes! Go to Settings > Business Hours. Set your operating hours, holidays, and after-hours behavior (voicemail, emergency-only, etc.).
Go to Calls > Call History. Click any call to see the full transcript, sentiment analysis, and AI insights.
Key metrics: Call volume, answer rate, average duration, sentiment score, booking conversion rate, and missed opportunities.
Yes! All analytics pages have an Export button. Choose PDF for presentations or CSV for Excel analysis.