Call intelligence you can trust
Kestrel turns conversations into structured, evidence-based insight. No fabricated scores, no black boxes — every signal is grounded in the transcript and the business rules you control.
Searchable transcripts
Every call is transcribed in near real time and stored with caller ID, timestamp, and outcome so you can search by keyword, phrase, or issue.
Sentiment & tone tracking
See how a caller’s mood changes during the conversation. Sentiment is derived from the actual transcript text, not black-box scoring.
Intent classification
Kestrel tags each call with structured intents — booking, emergency, pricing, complaint, vendor — using deterministic rules plus grounded business context.
Transcript-grounded insights
Every insight links back to the part of the call that produced it. No hallucinated claims; you can verify any recommendation against the recording.
Operational telemetry
Track answer rate, call status distribution, peak hours, and agent handoffs in one view built for service-business operations.
Lead qualification signals
Surface high-intent callers based on the words they use, the services they request, and their readiness to book — all tied to transcript evidence.
Deterministic by design
Other tools hide model scores behind a wall of confidence numbers. Kestrel shows the transcript, the matched rule, and the action it took — so your team can audit every decision.
- Every insight links to source transcript text
- Business rules are stored in your knowledge base, not hidden weights
- Escalations and transfers are triggered by explicit conditions
- Reports export to CSV for review in Excel or BI tools
How it works
A call is answered by the Kestrel AI voice agent.
The transcript is produced incrementally and tagged with speaker turns.
Rules and your business knowledge base classify intent, sentiment, and urgency.
Structured data flows to your CRM or dashboard for follow-up.
Managers review the call summary with clickable evidence, not opaque scores.
See what every call is worth
Get a demo of Kestrel Call Intelligence and review a real call transcript with our team.
Request a demo